Flowers, candy and thank-you notes can be an effective way to cultivate a relationship—but do they work with nurses? In her article, reporter Laura Landro explores the relationship between nurses and family members and how communicating with each other is the essential ingredient in providing care for a loved one.
“When things don’t go well between nurses and families, it’s often a breakdown in communication,” says Kathleen Turner, a registered nurse in the intensive care unit at the University of California, San Francisco and Moore Foundation grantee. Her advice to family members: “Even more important than candy is to ask questions when you don’t understand something, and ask how you can help with your loved one’s care.”
Ms. Turner teaches workshops at UCSF, and within the UC system, to help nurses develop communication skills they often don’t learn in nursing school. Based on the success of the workshops, UCSF and the nonprofit VitalTalk, which develops communication-skills training for health care professionals, are creating online programs for use by other hospitals, using a grant from the foundation.
UCSF and the nonprofit VitalTalk, which develops communication-skills training for health-care professionals, are creating online programs based on the workshops for use by other hospitals, using a grant from the Gordon and Betty Moore Foundation.
UCSF and the nonprofit VitalTalk, which develops communication-skills training for health-care professionals, are creating online programs based on the workshops for use by other hospitals, using a grant from the Gordon and Betty Moore Foundation.
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Thank you for sharing.